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Passport Service - Complaints Procedure

The Passport Service has a complaints procedure in place to allow customers give feedback on the quality of the service they receive.

We want customers to let us know how the service can be improved. Your comments will be dealt with in confidence.

You may submit a complaint in two ways:

a) by writing a letter to Customer Care, Passport Service, Knockmaun House, 42-47, Lower Mount Street, Dublin 2, D02 TN83

b) or through this portal - online complaints portal

This portal allows a person who has a passport (online or paper) application, an Irish passport, Foreign Birth Registration application, or a Foreign Birth Registration Certificate to submit a complaint to the Passport Service.

The Passport Service aims to resolve complaints as soon as possible. If this is not possible then we will:

  • Record the details of the complaint and acknowledge that we have received it
  • Issue a response as soon as possible
  • Explain why, if your complaint cannot be resolved for any reason beyond our control

Return to Our Commitments Section