Consular and Community Officer Position
The Embassy is seeking to recruit a resourceful, proactive and flexible individual with previous experience in a similar environment to fill the position of Consular and Community Officer in the Embassy.
Roles and Responsibilities:
- The precise range of duties will vary over time according to the needs of the Embassy, but will include the following:
- Responding to public queries received by the Embassy over telephone and email;
- Providing excellent customer service at the Embassy’s public office;
- Taking receipt of and processing visa applications for travel to Ireland, including giving advice on the process to the applicant and liaising with HQ and the Department of Justice on any issues;
- Providing consular assistance to Irish citizens and their families;
- Assisting in processing emergency travel documents;
- Other duties as required from time to time and directed by the Head of Consular as necessary;
- Collection and accounting for Passport, Visa, Citizenship and other fees;
- Use and maintain all administrative systems relating to Consular Services, ensuring accurate records of all passports and visas issued;
- Assist as required with the organisation of events for the Irish Community in South Africa and other countries of accreditation and any other duties as required by the employer.
Essential Requirements candidates must be able to demonstrate:
- Candidates must have a grade 12 education with Diploma in Business Administration/Office Management or similar level of tertiary education;
- Candidates must have a minimum of five years’ experience in Consular Services and Reception;
- The candidate must provide evidence of flexibility, efficiency and effectiveness showing strong organizational skills, attention to detail, able to work under pressure and to manage multiple tasks;
- Candidates must have excellent interpersonal and communication skills working in a team and also dealing effectively with the public on sensitive consular and visa issues;
- Candidates must be fluent in English;
- The candidate must demonstrate using examples, their working knowledge of Microsoft Office Suite (Outlook, Word, Excel);
- All applicants must have a permanent legal right to reside and work in South Africa.
Data Protection
Please read our Privacy Policy