Changes to passport application procedures to provide faster, cheaper and better service29 May 2013
The Department of Foreign Affairs & Trade today announced two important changes to passport application procedures to provide a better quality service to its customers.
Change to postal passport applications
Passport postal applications will now be required to be submitted through the Passport Express service rather than by ordinary or registered mail. Applications made through standard postal service will no longer be processed after the 30th of June and applicants will be advised to resubmit using the Passport Express service.
Passport Express is an easy-to-use, courier type service operated by An Post exclusively for passports. It is available throughout the post office network. It has been in use, successfully, since March 1995. It and is the method through which the majority of passports are now processed.
The main benefits of the Passport Express service are:
- It keeps passport applications distinct from other mail ensuring they reach us quickly and more securely.
- A passport obtained through Passport Express costs less than using the ordinary mail or applying over the counter.
- You get your passport quicker, with a guaranteed turn-around time (currently 10 working days) for a correctly submitted application.
- You can keep better track of when your passport will be ready and make your travel plans with greater confidence.
Introduction of appointment service
Following a successful pilot programme a new appointment service is now in operation at the Passport Office in Dublin, geared at those who have to make an application in person because they are travelling at short notice (within 3-10 working days). Customers who are not travelling within 3-10 working days should use Passport Express. Priority at public counters is given to those travelling at short notice and the fastest turnaround time for such applications is three working days.
The service allows customers to book an appointment at a suitable time between 9am and 5pm, Monday to Friday, so they do not have to wait in line. When making the appointment customers can also indicate in advance what type of service they require, for example, renewal of a particular type of passport e.g. for a child.
Appointments can be made online at www.passportappointments.ie. The service will be extended to the Passport Offices in Cork and London over the coming months.