Brian Maxwell - CSD/Service Officer

I joined the Department in October 2016. I was hesitant accepting the position, but I’m delighted I took the job. I’ve learned very quickly that there’s a lot more to being a Service Officer than initially meets the eye. You can never guarantee where you could be working – I’ve delivered post, covered the front desk in our offices in Iveagh House and Hatch Street, and I’m currently based in Clonmel Street. I still haven’t worked in the Passport Office in Mount Street or in Balbriggan but I’ve the next thirty years or so to get around to it! 

Apart from the day to day security work detail, staff assistance and postal delivery I’ve worked both early in the morning, late at night and over the weekend screening calls for the out of hours emergency telephone line and worked directly with our Duty Officers on some very serious cases.

I’ve recently started opening and locking up Clonmel Street making sure the doors are open and the lights are on ready for the rest of the staff as well as making sure I don’t lock anyone in in the evening!

I’m very grateful to the other Service Officers and fellow staff who have provided me with lots of patience and support. It was a bit of a shock the first time I was left to do it all on my own but I’ve managed not to cause too much chaos so far!

I’m very proud to be the first and hopefully smiling face people see when they come to The Department of Foreign Affairs and Trade. I hope to continue to do my part to better assist my colleagues in the Department and the members of the public for next year and hopefully many years to come.